Date & Location
Thurday, March 7th
Capitol Plaza Hotel
1717 SW Topeka Blvd, Topeka
Social Hour Host: CVI Funeral Supply
||Seminar (2 hr CE)
| 6:00-6:30 p.m.
| 6:30 p.m.
||Dinner & Meeting (1 hr CE)
Seminar Refreshments Courtesy of US Alliance Live and Security Company
Understanding Consumers: What They Think and How to Reach Them
Every year, NFDA asks consumers about their attitudes and preferences when it comes to funeral services and the products and services offered. Learn about the results of the latest NFDA Consumer Awareness and Preferences Study and discover ideas from real funeral homes (just like yours!) that have helped funeral homes connect with the families and communities they serve. These ideas, which come from NFDA's award-winning Pursuit of Excellence funeral homes, prove that effective community relations and customer service initiatives need not break the bank. And, learn about new tools from NFDA to help you reach out to your community.
Jessica Koth has worked for the NFDA for more than 12 years. In her current role, Jessica is responsible for managing the Association's public and external relations activities. Her other work for the Association includes serving as the editor of the NFDA Bulletin, managing the Pursuit of Excellence Award program, and writing a monthly column ("Connecting with the Community") for The Director magazine.
Prior to joining NFDA, Jessica worked at several public relations agencies where her clients included a variety of local, regional, and national organizations in the nonprofit, health care, hospitality, food and beverage, and special events sectors. Jessica graduated from Marquette University with a Bachelor of Arts degree in Journalism.
Please make your reservations by noon Friday, March 1, 2019. If a reservation is made and you are unable to attend, you will be charged for the cost of your meal if you do not cancel 2 days in advance. Please call the KFDA office to cancel at 785-232-7789.
Please finish the online form, or download and mail with payment to: KFDA, 1200 S. Kansas Ave., Topeka, KS 66612, Fax to: 785-232-7791,
Email to: firstname.lastname@example.org, or call the KFDA office at 800-748-0707.